Shipping and Deliveries
All products currently shipped from our Cape Town warehouse
Orders before 13h00 (local time) dispatched same day — transit times vary.
- Orders placed 9h00—17h00 Monday—Friday will begin processing the same day.
- All orders placed after business hours on weekends, public and religious holidays shall begin processing on the first business day thereafter.
- An order confirmation with your tracking number will be verified via email.
- No orders will be dispatched prior to a payment reflecting in our bank account.
- All orders are dispatched from our Cape Town Warehouse.
- All items are sent via our national courier service.
- A tracking number will be emailed to you the moment your order is dispatched. If you have created an account with us you can login to view your order and track your delivery.
- Our couriers generally deliver Monday—Friday between 08h00 and 17h00.
No courier deliveries are made on Saturdays, Sundays or during Public Holidays.
Purchased BEFORE 13h00
Leaves MojoMe HQ same day
Purchased AFTER 13h00
Leaves MojoMe HQ within 24 hours
Transit Times To:
- Cape Town: 1-2 working days
- Main Centres: 2-3 working days
- Regional Areas: 2-5 working days
- Remote Areas: 5-7 working days
IMPORTANT These delivery transit times are estimations. We use third-party courier service and are unable to guarantee exact delivery times. Please note that during lockdown our couriers have advised that they are experiencing exceptionally high volumes and that there may be some delays. We thank you for your patience and understanding.
ORDERS LESS THAN R800
LOCAL DELIVERIES - CAPE TOWN REGION
NATIONAL DELIVERIES - ALL OTHER REGIONS
All items are sent via FedEx or UPS International Express.
- All items are tracked and fully insured.
- Please allow 5—10 working days for delivery.
- All tracked deliveries need to be signed for.
- Your order will be delivered Monday—Friday between 08h00 and 17h00 (local time)
All online international payments are made in South African Rands (ZAR).
Currency conversions are estimated and should be used for informational purposes only.
We currently ship to:
- United Arab Emirates
- United Kingdom
- United States
If you live in a country that is not listed above, please get in touch with us for delivery options.
Understanding Your Responsibilities: Import and Customs Duties
We are committed to providing you with an exceptional shopping experience.
As we cater to a global customer base, it's important to address a key aspect of international shipping:
Import and Customs Duties.
When you order products from MojoMe for delivery outside of our country of origin, your purchase may be subject to import duties and taxes, which are applied when the delivery reaches its destination.
Please note that:
You, as the customer, are responsible for these charges.
We have no control over these charges and cannot predict their amount.
Payment of these charges and taxes is necessary to release your order from customs.
The responsibility for payment lies solely with you, the customer.
Policies vary by country. Each country has its own customs policies, which may vary widely.
We recommend that you contact your local customs office for further information before placing your order.
Additional charges for customs clearance must be borne by you.
We have no control over these charges and cannot predict what they may be.
Why Are These Fees Applied?
Customs policies and import duties vary widely from country to country.
These fees are imposed by the destination country and are not related to MojoMe.
They are levied to ensure that the correct taxes are paid on imported goods.
To avoid any surprises:
Check with your local customs office. Get an estimate of what duties you might expect to pay.
Review our shipping policies. We strive to provide all necessary information on our website.
We're Here to Help
If you have any questions about import and customs duties when ordering from MojoMe, our customer service team is here to assist you.
We aim to make your shopping experience as seamless and enjoyable as possible.
Thank you for choosing MojoMe.